Shipping & Returns
Orders arrive in 3-7 business days from the time the order was placed. Please note that orders placed after 12 noon Pacific time on Friday will not ship until the following business day. We use USPS for domestic shipments. Although we cannot make any guarantees concerning delivery dates, we strive to ship on time and provide the best estimates. We cannot guarantee delivery dates for international orders due to factors that are outside of our control, such as customs clearance times.
Leeloo ships outside of the USA. The destination country may charge customs duties and/or VAT upon arrival. These taxes are not included the shipping costs. It is the responsibility of the customer to pay these taxes upon arrival.
You are entitled to return or exchange a new, unwashed, undamaged item with intact tags attached and in original packaging, please email firstname.lastname@example.org within 30 days of your delivery date (US and Canadian orders only). Please include your name and order number in your email. We will reply with complete instructions to process your return / exchange.
Please note that sale items, international orders, and pre-orders are final and are not eligible for a refund, return, or exchange. Please see more info about returns / exchanges in our Terms & Conditions.